We try to answer every email as quickly as possible. But before writing, please browse the list below so see if your query is among some of the more common questions we are asked.

EDITORIAL

1. When is The Herald Online updated?
2. How do I find stories from past editions?
3. Why doesn’t the website carry every story from the newspaper?
4. Why don’t you carry more foreign news?
5. Why don’t you carry Sunday Herald stories?
6. Can I include a Herald story in my publication/website?
7. I’d like to write for The Herald. How do I go about it?
8. I would like to submit an article I have written. Where do I send it?
9. Where do I send Press Releases?

SERVICES

1. I'm having Free Daily Email problems
2. Crossword problems
3. Where can I buy back issues of The Herald?
4. Can I buy an old copy of the paper to give as a gift?
5. How do I advertise online?
6. Where do I find lists of births, marriages, deaths?
7. How can I contact a specific editorial department in The Herald?
8. What is RSS and how do I get it?
9. Can you help with family histories and genealogy?
10. General research enquiries

TECHNICAL

1. What system do I need to view your website?
2. My browser keeps displaying an out-of-date edition. What's wrong?

CAN'T FIND THE ANSWER HERE?

Send us an email

When is The Herald Online updated?
The Herald Online is updated from Monday to Saturday live as stories break and as editions are published. The Herald Digital carries full newspaper content Monday to Saturday. Take a free trial of our digital edition here.

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How do I find stories from past editions?
Several days of live content are available at all times. Our Search utility should help locate your story. For older items our comprehensive archive contains thousands of articles from The Herald, Sunday Herald and Evening Times.

To buy a previous issue of the newspaper, please use the Back Issue service

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Why does’t the website carry every story from the newspaper?
Internet re-use rights often restrict the stories we can publish in our web edition. We try to ensure these instances are kept to a minimum. Any exclusions are strictly for rights or legal reasons ' not because of any political or reporting bias.

Full newspaper content is available on The Herald Digital, our facsimile edition which is available for free trial, here.

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Why don’t you carry more foreign news?
Re-use rights often limit the foreign news agency stories we are permitted to publish on our website.

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I'm having Free Daily Email problems
If you have stopped receiving daily headline alerts, first check any personal email routing or filters applied to your mailbox. All alerts are sent from The Herald . You should ensure your ISP or company is not rejecting this address.

Please do not send us requests for cancellation of daily headline alerts. We cannot cancel email on your behalf. Please use the 'Free Daily Email' link from the navigation menu on every page and follow the instructions to cancel your email. If you have forgotten your password, you can request a new one.

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Crossword problems
Our crossword on the website comes in two formats, printable and interactive, intended to enable as many people as possible to take part. If you have a question about the crossword itself, eg if you want to query a clue, then please write to our crossword editor crosswords@theherald.co.uk. If you are having technical difficulties, then please e-mail
On-lineEditor@theherald.co.uk including as much detail as possible about your problem and we’ll try and help.

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Where can I buy back issues of The Herald?
Previous issues of the paper are available from Historic Newspapers at this address: http://www.theherald.backissuenewspapers.co.uk/ The Herald Digital provides archives of up to 30 days for subscribers. Individual copies of past issues dating from late April 2006 can also be purchased.

If you want to read copies of past editions your local library might be able to help. The Mitchell Library in Glasgow has extensive holdings.

The following libraries also subscribe to The Herald on microfilm

• Central Library, Edinburgh
• National Library of Scotland, Edinburgh
• Kirkintilloch library (East Dunbartonshire Libraries)
• Edinburgh University Library
• Glasgow University Library
• Strathclyde University Library
• The British Library, Newspaper Collection [The Herald, Sunday Herald & Evening Times]
• National Library of Wales
• Centre for Research Libraries, Chicago
• Library of Congress, Washington DC

Alternatively, you may contact our Newspaper Sales Department at circulation@glasgow.newsquest.co.uk

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Can I buy an old copy of the paper to give as a gift?
Historic Newspapers offers this service at this address: http://www.theherald.backissuenewspapers.co.uk/

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Can I include a Herald story in my publication/website?
Please visit our Syndication pages.

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How do I advertise online?
Check the services listed under ADVERTISING in the left-hand navigation bar on every page on this website. Alternatively please visit our commercial portal at www.heraldandtimesadvertising.co.uk

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Where do I find lists of births, marriages, deaths?
Visit our Family Notices section on this website. Please note only adverts which are specifically booked for internet publication will be appear on the website. For a full listing of newspaper content, visit The Herald Digital here.

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How can I contact a specific editorial department in The Herald?
You will find full contact details for every editorial department at The Herald in our Contact Us section. Letters to The Herald should be marked clearly “For Publication” and emailed to letters@theherald.co.uk or sportletters@theherald.co.uk

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Why don’t you carry Sunday Herald stories?
The Sunday Herald is our sister paper and is produced by a separate staff. If you have any queries about the Sunday Herald, please go to their website www.sundayherald.com

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I’d like to write for The Herald. How do I go about it?
All current vacancies at Newsquest (Herald & Times) Ltd which owns The Herald, the Sunday Herald and the Evening Times, are advertised in the paper’s online recruitment website s1jobs.com. Alternatively write to The Editor, The Herald, 200 Renfield Street, Glasgow G2 3QB enclosing a current CV.

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I would like to submit an article I have written. Where do I send it?
Please send any articles to the appropriate department eg Business, News etc. You will find a full list of email addresses in our Contacts section.

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Where do I send Press Releases?
Press releases should be sent to this address: news@theherald.co.uk. Alternatively refer to theContacts section for a full list of specific departmental addresses.

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What is RSS and how do I get it?
RSS is a way of grabbing news and information automatically and arranging it on your own site, into your own browser, in My Yahoo, My MSN, or having stories delivered into your e-mail program, or even onto the desktop of your computer.

It's a very simple way of personalising the internet for you, cutting down on searching time and making it easy to stay right up to date.

The Herald offers RSS feeds from a range of news and sports channels, so you can now have the latest headlines as soon as they're published. Updates are automatic, and they're absolutely free!

Look out for the logos or

Getting started is easy. All you have to do is decide which way you want to receive your news updates (whether to a My Yahoo page, straight to your web browser, or to your desktop) and download an appropriate RSS reader. Some browsers, like Firefox and Safari already have an RSS reader built in. Other browsers and e-mail programs will soon have built in readers too.

Google offers a pretty good list of what's currently available.

Don't forget to read our Terms and Conditions before taking our feed.

RSS and audio feeds are also available from our digital facsimile edition. Please visit The Herald Digital for details.

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Can you help with family histories and genealogy?
We do not provide specific genealogy information. For family histories we suggest you visitwww.scotlandspeople.gov.uk, the official government source of genealogical data for Scotland.

Alternatively, you can try www.origins.net or www.scottishroots.com.

General research enquiries?
We regret we do not offer general research to the public. We suggest you use Google to search for a local public library to assist your inquiry. You can reach the Mitchell Library by clicking on the link.

What system do I need to view your website?
Our website has been designed to be viewed at a minimum resolution of 800 by 600 pixels. It has been tested against a range of browsers and we recommend the following configurations:

My browser keeps displaying an out-of-date edition. What's wrong?
Most browsers store previously-viewed pages in a memory cache on your own computer. Sometimes this store becomes full or corrupt. Try reloading or refreshing the page. You may have to clear your browser cache and restart your browser application to resolve the problem.

Some internet service providers (ISPs) also cache pages on your behalf e.g. AOL. If the problem persists you may have to contact your ISP to have the problem resolved.

The Press Association supplied certain material used on this web site.